Your feedback assists us in developing policies and processes, upskilling our staff, finding logic flaws and bugs in our automated systems, and providing a consistent service experience.
This is why we’re launching Australia’s only $100,000 Customer Service Guarantee, where you can earn up to $500 in a virtual prepaid Mastercard if your feedback results in a positive change for the business.
- IdentifyIdentify a policy, process or product that you believe can be optimised to improve efficiency and impact.
- RewardCustomer Care will be in touch to let you know if and how your feedback helps, and you could earn a cash reward!
User Experience and DesignThese can include feedback regarding usability or accessibility.
Products and ServicesThese can include feedback regarding pricing & inclusions or product offerings.
Account ManagementThese can include feedback regarding account management or payments.
Customer ExperienceThese can include feedback regarding onboarding process or support.
- Customer Experience"the colours used on the VentraIP Australia website don't contrast well"
- Specific Feedback"can you send customers VentraIP-branded chocolate eggs for Easter"
- 221Paid Submissions
- $0In the last 30 days
- $6,810Claimed overall
- How is my feedback evaluated?
- What value will my feedback be worth?
- When will I get a response from my feedback submission?