How it works

Your feedback assists us in developing policies and processes, upskilling our staff, finding logic flaws and bugs in our automated systems, and providing a consistent service experience.

This is why we’re launching Australia’s only $100,000 Customer Service Guarantee, where you can earn up to $500 in a virtual prepaid Mastercard if your feedback results in a positive change for the business.

Identify
Identify a policy, process or product that you believe can be optimised to improve efficiency and impact.
Report
Submit feedback to our Customer Care team via an eTicket, or email customercare@ventraip.com.au.
Reward
Customer Care will be in touch to let you know if and how your feedback helps, and you could earn a cash reward!

Feedback Ideas

Feedback can be regarding any type of issue you may have come across when dealing with us or our services. Remember to include detailed suggestions on how you think this process, product or policy could be improved.

User Experience and Design
These can include feedback regarding usability or accessibility.
Products and Services
These can include feedback regarding pricing & inclusions or product offerings.
Account Management
These can include feedback regarding account management or payments.
Customer Experience
These can include feedback regarding onboarding process or support.

Customer Experience
"the colours used on the VentraIP Australia website don't contrast well"
Specific Feedback
"can you send customers VentraIP-branded chocolate eggs for Easter"

T&Cs: To be eligible for a reward, your feedback must be unique and not a duplicate of feedback that has already been submitted. Your feedback must be constructive and handled in a co-operative manner. Submissions can only be made via an eTicket on VIPControl, or through the means of an email sent to customercare@ventraip.com.au. VentraIP Australia reserves all rights.

Prize pool

221
Paid Submissions
$0
In the last 30 days
$6,810
Claimed overall
$93,190
Unclaimed

Leaderboard

Position

Submitter

Total claimed

Frank J. (1)

$500

Jarred G. (1)

$150

Jonathan K. (1)

$100

Anna K. (1)

$100

Kate W. (1)

$100

Joshua C. (1)

$75

Michael C. (1)

$75

Jack C. (1)

$60

Christopher B. (1)

$50

Chris H. (1)

$50

Results updated on 28th February 2021.

Our Promise

VentraIP Australia is committed to delivering cutting-edge technology, innovative services and the highest level of customer service and technical support to our customers. We greatly appreciate and value constructive feedback as it allows our business to grow, which in turn benefits our customers. Our dedication to our customers and passion for the industry is second to none, and it is our mission to satisfy your need at every opportunity.

Frequently asked questions

How is my feedback evaluated?

Our Customer Care team will award feedback based on the usefulness of feedback provided and the impact it makes on our business for the benefit of our customers.
What value will my feedback be worth?

If your feedback is likely to result in positive change for the business, our Customer Care team will evaluate the feedback and assign a value to the feedback between $0 - $500.
When will I get a response from my feedback submission?

Once your feedback has been submitted our Customer Care team will endeavour to reply to you within 24 hours to acknowledge your submission.
Your feedback will be discussed with the appropriate department manager and our Customer Care team. Your feedback evaluation will be completed in the following 5 - 10 business days.

Claim your share of $100,000!