The support ticket system has been removed from the legacy WebAccess client area. Instead you can contact our Support team via VentraIP Australia’s Support Center located in VIPControl or by phone on 13 24 85. This will help ensure you get the speediest response from our friendly 24×7 Technical Support team.
You can find detailed instructions on how to create a new eTicket here. All customers VIPControl log in details should have been emailed to them on 3 February 2017. If you did not receive your log in details or need any assistance logging in please email firstname.lastname@example.org with the details of your service.