This article is part of a series covering licensed software that can or will be included on a Self Managed or Fully Managed VPS plan.
Other articles on this subject are:
- Managed SonicWALL Hardware Firewall
- Litespeed Web Server
- CXS – ConfigXploitScanner
- SpamExperts Outbound Filtering
- Softaculous Applications Installer
- R1Soft Incremental Server Backups
What is cPanel and WHM?
cPanel is a Linux based web hosting control panel that is installed over the top of a CentOS, Red Hat Linux or CloudLinux OS install.
It provides a graphical interface and automation tools for a server and is designed to simplify the process of hosting a website.
So “cPanel and WHM”? what name do we use for what part?
While the whole system is often referred to as “cPanel” there is two distinct interfaces you need to be familiar with.
WHM (WebHost Manager)
This is the name given to the back end of the control panel where the server administrator can tweak settings for the server along with creating and administering individual cPanel accounts.
Logging in to WHM will require the root user credentials or a reseller account. As a fully managed VPS customer you will be given access to WHM as a reseller which gives you ability to administrate cPanel accounts but not tweak settings. As a self managed VPS customer you will have root access to configure it as you desire.
This is more often the term used to refer to the individual domain account on your cPanel server where a user will manage settings and data for their individual domain(s).
Who do we speak to for support?
If you have purchased a license and are having issues with cPanel on a VPS offered by us
For Self Managed VPS customers you can utilize one of your included support requests (Or pay for one if you have none remaining) for us to look into any issues you come across.
For fully managed VPS customers you can submit a support eTicket to technical support and one of our team will look into the issue as soon as possible.
Any other queries or clarification you’d like on a specific function?
Pop an eTicket through to our sales team who can assist on your queries. We’re here 24 x 7 and can handle any pre-sale questions you may have.