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What is in VentraIP Australia's scope of support?
Updated Wednesday December 30th 2020 / Category Getting Started

We pride ourselves on providing 24/7 Australian Technical support team, and our team will endeavour to assist you as best they can.

However, please do keep in mind that our support scope is limited to the products we provide, such as the following:

Our support team is unable to assist with products, control panels or software that we do not sell, develop or provide.

Examples of things we cannot support are:

  • Email software (Outlook, Mac Mail, Thunderbird, etc.)
  • Control panels or portals for other service providers
  • Content Management Systems (such as WordPress, Joomla, Magento)

With that being said, please do not hesitate to contact our support team if you’re unsure about whether or not we can assist.

For example, if you’re having trouble connecting to our platform using 3rd party software (email, FTP, etc.), you’re more than welcome to reach out to us to confirm whether or not the problem is being caused by any issue on our end. Our technical support team will be happy to confirm whether or not our platform is the cause, or there is likely something wrong with your software, or software settings.

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