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What name servers do I use on my domain name(s) to point them at my new web hosting service?
Posted Tuesday April 15th 2014 / Category DNS

Please Note: For LEGACY SERVICES please refer to the section tagged specifically at the bottom of this article.

The first step in getting your website and email online is to make sure your domain name registration is pointing at your new VentraIP Australia cPanel web hosting service.

If your domain name was registered as part of your web hosting service order, you may skip this step.

Viewing the name servers through VIPControl

To find the nameservers you should set on your domain name, please refer to your web hosting activation email or alternatively you can check via your VIPControl using the following steps:

  1. Login to your VIPControl account.
  2. On the left navigation, click Shared Hosting and then Manage.
  3. Click on the blue cog button relevant to your service and select Service Details under the third subheading titled Accounting.
  4. Your nameservers will be listed on this page under Nameserver Details on the left side.

The nameservers we provide for your service depend on which server you were provisioned on to. We recommend you check VIPControl to ensure you are using the correct name servers for the service that you hold with VentraIP Australia.

At this time we have the following nameservers in operation for our current shared and reseller plans:

For customers on a RXXX.SYD1 or SXXX.SYD1 Server

ns1.syd1.hostingplatform.net.au
ns2.syd1.hostingplatform.net.au

For customers on a RXXX.SYD2 or SXXX.SYD2 Server

ns1.syd2.hostingplatform.net.au
ns2.syd2.hostingplatform.net.au

And how do I make the change on my domain?

If your domain name registration is held through VentraIP Australia, please make the change through your VIPControl:

  1. Login to your VIPControl account.
  2. Click the Manage my Domains button on your VIPControl dashboard.
  3. Click on your domain name and in the dropdown options, select Manage DNS.
  4. Next to VentraIP Presets select Shared or Reseller Hosting depending on which service you have.

That’s it! You may need to wait up to 24 hours for your domain name to begin loading from our servers, a process commonly referred to as DNS propagation. You can always verify how this is going from a site like https://www.whatsmydns.net/

Please note: If your domain name registration is held with another provider, you will need to update your nameservers through their control panel or by contacting them.


[Legacy Services]

Nameservers for our legacy hosting products are as follows, If the domain is with us you can also use the “Legacy presets” available within “Manage DNS” on your desired domain using the steps above.

For VentraIP Australia Economy cPanel web hosting services:

ns1.ventraip.net.au (IP address: 112.140.176.10)
ns2.ventraip.net.au (IP address: 112.140.180.10)
ns3.ventraip.net.au (IP address: 96.126.101.206)

For VentraIP Australia Business cPanel web hosting services:

bns1.ventraip.net.au (IP address: 112.140.176.14)
bns2.ventraip.net.au (IP address: 112.140.180.186)
bns3.ventraip.net.au (IP address: 119.9.25.201)

For VentraIP Australia WHM Multi cPanel web hosting services:

ns1.hosting-services.net.au (IP address: 112.140.176.10)
ns2.hosting-services.net.au (IP address: 112.140.180.10)
ns3.hosting-services.net.au (IP address: 96.126.101.206)

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