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What name servers do I use on my domain name(s) to point them at my new web hosting service?
Updated Wednesday July 17th 2019 / Category Web Hosting

NOTE: For LEGACY SERVICES please refer to the section tagged specifically at the bottom of this article.

The first step in getting your website and email online is to make sure your that your domain name registration is pointing at your new VentraIP Australia cPanel web hosting service.

*If your domain name was registered as part of your web hosting service order, you may skip this step.

Viewing the name servers through VIPControl

To find the nameservers you should set on your domain name, please refer to your web hosting activation email or alternatively, you can check via your VIPControl using the following steps:

  1. Login to your VIPControl account.
  2. Click the My Services option on the top left of your account > Hosting from the menu below.
  3. Hit the Manage button for the hosting service that you wish to access
  4. Scroll down to the Server Details Area where your nameservers will be displayed

NOTE: Your details may be different from those displayed above

What nameservers do you currently use?

For customers on a RXXX.SYD1 or SXXX.SYD1 Server

ns1.syd1.hostingplatform.net.au
ns2.syd1.hostingplatform.net.au

For customers on a RXXX.SYD2 or SXXX.SYD2 Server

ns1.syd2.hostingplatform.net.au
ns2.syd2.hostingplatform.net.au

For customers on a RXXX.SYD3 or SXXX.SYD3 Server

ns1.syd3.hostingplatform.net.au
ns2.syd3.hostingplatform.net.au

For customers on a VIPBuilder Service

ns1.vipbuilder.net.au
ns2.vipbuilder.net.au

How do I make the change on my domain?

If your domain name registration is held through VentraIP Australia, please make the change through your VIPControl:

  1. Login to your VIPControl account.
  2. Click the My Services option on the top-left in your account > Domains from the menu below
  3. Hit the Manage button for the domain that you wish to edit
  4. Select the Manage DNS option under DNS on the left-hand side
  5. Click the Changs DNS button to bring up the available options
  6. The Connect to a VentraIP Australia Service option will automatically add the nameservers for a hosting plan with us.

From the point that you make the change any pre-existing records will be removed and it will take approximately 2-4 hours for the new ones to reflect. You can always verify how this is going from a site like https://www.whatsmydns.net/

NOTE: If your domain name registration is held with another provider, you will need to update your nameservers through their control panel or by contacting them directly.

[Legacy Services]

Here are the nameservers for each of our legacy hosting plans:

For VentraIP Australia Economy cPanel web hosting services:

ns1.ventraip.net.au (IP address: 112.140.176.10)
ns2.ventraip.net.au (IP address: 112.140.180.10)
ns3.ventraip.net.au (IP address: 96.126.101.206)

For VentraIP Australia Business cPanel web hosting services:

bns1.ventraip.net.au (IP address: 112.140.176.14)
bns2.ventraip.net.au (IP address: 112.140.180.186)
bns3.ventraip.net.au (IP address: 119.9.25.201)

For VentraIP Australia WHM Multi cPanel web hosting services:

ns1.hosting-services.net.au (IP address: 112.140.176.10)
ns2.hosting-services.net.au (IP address: 112.140.180.10)
ns3.hosting-services.net.au (IP address: 96.126.101.206)

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via eTicket or over the phone on 13 24 85.

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