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Windows Mail email software setup
Updated Monday January 18th 2021 / Category Email

Looking to update your account settings instead? Find our guide for that here.

Prior to setting up email on your device(s) you will need to have purchased cPanel shared hosting and set up any required mailbox(es) for your domain OR purchased and configured dedicated email hosting mailbox(es) for your domain.

Once you’ve created a mailbox using one of these methods you will be able to retrieve server settings from cPanel – if you’re using Dedicated Email Hosting this will be in the welcome email we send out once your mailbox is configured.

Setting up your account for the first time

1. Open ‘Mail’ on your computer, then click Settings at the bottom left (cog icon).

2. Click Manage Accounts in the menu.


3. Select Add account


4. Choose Other account (POP, IMAP).


5. Enter your full email address and password. You need to click Sign in a few times (3) until this changes to Advanced.


6. When the button changes to Advanced, click it.


7. Enter your Internet email account settings.

  • Account name: (This can be whatever you like)
  • Your name: The name you want to use when you send emails out.
  • Incoming email server: This is the same as your cPanel hostname, or Dedicated Email Webmail address (e.g. OR
  • Account type: IMAP4
  • E-mail address: Your full email address needs to go here.
  • Username: Your full email address, the same as above.
  • Password: The password for your email account
  • Outgoing email server: This should be identical to the Incoming email server.

Tick all 4 tickboxes, then click Sign In.


8. That’s it, you should be ready to send and receive emails!


Still having issues getting set up?

Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.

Beyond this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendor’s knowledge base.
Click here for the Windows Mail FAQ.

Can’t find the answers you're looking for? Check out these other methods of support!