Premium outbound spam and virus filtering

October 17th, 2014 @ 04:39PM - 0 Comment(s)

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We are very excited to announce that our existing partnership with SpamExperts, the most advanced spam and virus filtering system on the market today, will be expanded to include outbound email spam and virus filtering to complement the existing inbound filtering service.

When speaking of the updated partnership with VentraIP Australia, CEO of SpamExperts Sam Renkema said he was “excited for his company to partner with VentraIP Australia, one of the leading providers of web hosting services in Australia.”

“The enhanced collaboration between VentraIP and SpamExperts will benefit clients in Australia and elsewhere, taking advantage of premium anti-spam protection incorporated in their web hosting plan, thus securing their networks from spam, viruses and other malware through incoming email filtering, but also protecting their reputation and preventing their IPs from being blacklisted, through the outgoing email filtering”, he said.

He continued to explain that “SpamExperts is the most advanced system on the market that works out of the box and is super intuitive to use, helping end users save time and money, enhancing productivity across an organization.”

To tackle the growing problem of outbound spam emails being sent through our shared web hosting servers and subsequently listing them on RBL’s, in February we began testing and evaluating multiple solutions from different vendors with varying rates of success for both spam identification and seamless integration.

While many of our competitors have opted to use cheaper open source and unsupported systems, we ultimately decided to use SpamExperts because of the managed platform, service reliability, quality spam and virus intelligence, and great support from their team when needed.

In the coming weeks our technical team will begin rolling out a cluster of six fully redundant Dell SSD-powered dedicated servers in Sydney and Melbourne, which will be used as SpamExperts spam and virus filtering appliances that will replace our existing inbound only filters and add the outbound filtering capability.

Inbound email spam and virus filtering

If you haven’t already done so, you can clean and protect your inbox from unwanted spam and viruses by enabling SpamExperts premium email filtering on your domain name instantly. This will also add redundancy to your email by giving you two MX servers in different geographic locations ensuring that you never miss a message.

When you enable inbound email filtering, you will be given to access the quarantine system that allows you to view messages that have been caught and marked as spam, and release the messages to your inbox that have been incorrectly marked as spam.

As our Business cPanel web hosting is an all-inclusive service, customers using this service can enable SpamExperts inbound filtering at no additional charge. Simply login to VIPControl, head to Manage Hosting Services, and select Manage SpamExperts from the options available and follow the onscreen instructions.

Customers using our Economy and Multi (Reseller) cPanel web hosting services can enable SpamExperts inbound filtering for just $2.95 per month per domain name. Simply login to VIPControl, head to Manage Hosting Services, and select Manage SpamExperts from the options available and follow the onscreen instructions.

Outbound email spam and virus filtering

Over the coming weeks you will receive an email notice to let you know when your shared hosting server will be added in to the cluster. No changes will be required for customers who use our hosting DNS cluster, and a minor change will only need to be made by customers who use external DNS hosting services to update their SPF records.

The new system will essentially take all outbound email from our shared hosting servers, scan it for spam and viruses, and release the clean emails while discarding the rest.

Best of all, there will be no additional cost to our customers for this service and it will be available to all customers on our Economy, Business and Multi cPanel web hosting services.

We hope you enjoy this new service and look forward to bringing you more service enhancements over the coming weeks.


VIPControl 2.1

October 10th, 2014 @ 04:15PM - 0 Comment(s)

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We’re pleased to announce the immediate release of VIPControl 2.1 which delivers an improved look and additional features. It’s been a long time coming, but finally we’ve flicked the switch on this new release. Whilst many of the changes are designed to assist users who aren’t entirely familiar with the VIPControl system, it does include some new features which our power users will enjoy:

  • Minor theme changes including; new login page, easy access buttons on the VIPControl homepage, various user interface improvements and a cleaner look.
  • Enhancements to the Forgotten Password tool to make it easier to access your account if you’ve forgotten your details.
  • Addition of the new Forgotten Email Address tool for users who are unsure which email address they used upon signup.
  • The addition of two-factor authentication to improve your account security.
  • A new Welcome Tour showcase upon first login to VIPControl, aimed at assisting clients in getting to know the features available at their fingertips.

We hope you enjoy the new enhancements in this minor release, and we look forward to sharing with you an even more significant project in 2015. What’s more is this is just one small step in our overall objective in improving our customer experience with much more still to come.

As always we’re continuously looking for feedback of our products, systems and services; so if you have any thoughts and/or ideas, please let us know via wecare@ventraip.com.au.


Late fees have now been abolished

October 8th, 2014 @ 03:08PM - 0 Comment(s)

Cutting The Red Tape

As part of our continued campaign to cut the red tape, today we have removed the fee that our customers have told us annoys them the most. The dreaded “overdue invoice” fee has now been removed and will no longer be applied to overdue invoices.

We have also revised our credit management strategy and from next month we will be changing the times in which invoices are generate and become due and when reminder notices are sent out to give our customers more notice of an invoice being generated and more time to arrange payment.

NEW! 45 days before renewal date – We will be sending a new notice to our cPanel and VPS hosting customers that a renewal is coming up and to look out for an invoice. This is a perfect chance for customers to review the usage of their service and consider changing plans or billing cycles.

IMPROVED! 14 days before renewal date – Invoice will be generated and the due date is the renewal date.

3 days before the due date – If there is a credit card stored on file we will attempt to charge the credit card. This allows customers extra time to make alternate arrangements if the credit card payment fails.

2 days before due date – A reminder will be sent advising that the due date is two days away.

Due date – The invoice is due and should be paid on or before this date.

2 days after due date – An overdue notice will be sent advising that the invoice is now overdue and payment should be made immediately.

5 days after due date – A second overdue notice will be sent advising that the invoice remains unpaid and that suspension of the service will take place in 2 days if the invoice remains unpaid.

7 days after due date – The service will be suspended and a third notice will be sent advising that due to the invoice being unpaid the service has been suspended and full payment will be required in order to have the service unsuspended. The notice will also advise that if payment is not received within the next 23 days the service will be terminated and any data associated with the service will be removed.

30 days after due date – The service is terminated.

Any customer who is experiencing difficulty paying their invoice before the due date should contact our Billing department via eTicket to request an invoice extension, and Lisa and her team will do everything possible to personalise an arrangement that suits you and your budget. While this is something that we could automate and put in to VIPControl, we prefer to handle this sensitive matter with a more personal touch to ensure our customers are offered a solution that works for them.

We look forward to bringing our customers a more streamlined service with further changes that will be announced over the coming weeks.


POLi payments now accepted

October 3rd, 2014 @ 01:04PM - 0 Comment(s)

POLi Payments

We’re pleased to announce a new method of payment is now available to all of our customers.

POLi payments, which is now a business unit of Australia Post, is an innovative internet payment gateway that will allow our customers to pay their invoices through their internet banking. Unlike BPAY payments, POLi payments provide our system with an authentication once payment has been completed that allows us to complete your order and activate your services instantly.

It is used by many well known brands including Virgin Australia, Jetstar, OzForex, Mantra Group, Skrill, Betfair, Flight Centre, SportingBet, Etihad Airways, Air New Zealand, We Send Coffee and many more.

“POLi Payments are delighted to welcome VentraIP to our growing merchant base. We are looking forward to working with them particularly in light of our recent acquisition by Australia Post. The improved awareness will hopefully lead to increased adoption of POLi Payments”, said POLiPayments CEO Jeffery McAlister.

You can use POLi payments from any of the following supported banks and credit unions:

  • ANZ
  • Bank of Melbourne
  • BOQ
  • BankSA
  • Bankwest
  • Bendigo Bank
  • Citibank
  • Commonwealth Bank
  • IMB Building Society
  • ING Direct
  • ME Bank
  • NAB
  • Newcastle Permanent
  • People’s Choice Credit Union
  • St. George Bank
  • Suncorp
  • Westpac

The payment gateway is secure and does not cache any of your internet banking details. More on the security of POLi can be found on their web site.

How to pay your VentraIP Australia invoice using POLi

To pay your invoice using POLi, simply login to VIPControl, click Invoices, and follow the process to complete your payment with POLi.