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Contact Us

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Send us a message
Send an email to our Sales team for any questions about our products and services.
Prefer to speak to someone?

Our local sales team can be contacted by phone 24 hours a day, 7 days a week.

Call us on 13 24 85
Direct email address

Send an email to our sales team at sales@ventraip.com.au for a prompt response.

Submit an eTicket
Existing customers can log in to VIPControl and start a new eTicket with our helpful Technical Support department for assistance.
Log in to VIPControl Need help submitting an eTicket?
Prefer to speak to someone?

Our Technical Support team can be contacted by phone 24 hours a day, 7 days a week.

Before calling, please read and understand our phone support policies so we can best assist you.

Call us on 13 24 85
Submit an eTicket
Existing customers can log in to VIPControl and start a new eTicket with our helpful Billing department for help.
Log in to VIPControl Need help submitting an eTicket?
Prefer to speak to someone

Our Billing Team can be contacted by phone during weekdays, 9AM to 5PM (AEDT).

Call us on 13 24 85
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Send us a message
Send an email to our Customer Care team for any customer feedback, compliments or complaints you have.
Need to recover a service?
Before contacting us you may be able to use the form below to recover access to certain services.
Direct email address

Email to our Customer Care team at customercare@ventraip.com.au and you should receive a response within 1 to 3 business days.

Looking for support assistance?
Feedback

For domain name, hosting service, and VIPControl account recovery, please visit out our Feedback forms.

Careers

Visit our careers website or send an email to jobs@ventraip.com.au for information any current job openings available.

Post

Please send any regular mail to:

VentraIP Australia
PO Box 119
Beaconsfield VIC 3807

Cheques/Money Orders

We do NOT accept cheques. If you send us one our very hungry shredder will appreciate it!

Fax

You can send a fax to (03) 8080 6481.

Head Office

Casey Business Park (B1)
Level 1, Suite 105
66 Victor Crescent
Narre Warren VIC 3805

Due to the security on premises,
customers will only be able to attend
our office if an appointment has been
made prior to arrival.