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Our local team can be contacted 24 hours a day, 7 days a week.
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Contact one of our helpful and friendly Customer Specialists today.
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We are here to help
- Start a Live ChatStart up a live chat with one of our friendly Customer Support members.
- Call us on 13 24 85Our Technical Support team is available 24 hours a day, 7 days a week.
- Submit an eTicketExisting customers can log in to VIPControl and start a new eTicket with our helpful Technical Support department for assistance.
We Are Here to Help You
Get in touch with one of our local experts at any time.
Things We Get Asked All the Time
We've answered some of the most frequently asked questions.
What is an eTicket and how do I lodge one through VIPControl?
Our eTicket System is how we log and track your query/problem. Here, you can submit the details of your query (or issue you’re experiencing) and some steps for our team to replicate the issue.
As eTicket submissions and replies require you to log into your VIPControl account, it’s one of the ways we can authenticate that you’re the account holder (in comparison to emails, which are much more difficult to validate).
When can I contact VentraIP's support team?
Anytime! Our helpful team work around the clock, so you can contact us at a time that best suits you.
How do I reset my VIPControl password?
There are two ways to reset your VIPControl password:
- The “I’ve forgotten my password” link
- Through your VIPControl account