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Get in Touch With Our Team Today

Our local team can be contacted 24 hours a day, 7 days a week.

Connecting You With The Right People

Contact one of our helpful and friendly Customer Specialists today.

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Things We Get Asked All the Time

We've answered some of the most frequently asked questions.
What is an eTicket and how do I lodge one through VIPControl?

Our eTicket System is how we log and track your query/problem. Here, you can submit the details of your query (or issue you’re experiencing) and some steps for our team to replicate the issue.

As eTicket submissions and replies require you to log into your VIPControl account, it’s one of the ways we can authenticate that you’re the account holder (in comparison to emails, which are much more difficult to validate).

Steps to submit an eTicket

When can I contact VentraIP's support team?

Anytime! Our helpful team work around the clock, so you can contact us at a time that best suits you.

How do I reset my VIPControl password?

There are two ways to reset your VIPControl password:

  1. The “I’ve forgotten my password” link
  2. Through your VIPControl account

Find the steps to reset your password here