Do-It-For-Me Web Design Service Terms of Service
Last Updated: 07/10/2026
1. Service Scope & Acceptance
1.1. By ordering the Do-It-For-Me (DIFM) service, you agree to these terms. We will design, build and host your website based on your selected plan. Unless explicitly purchased, services do not include custom database development, third-party API integrations, or complex eCommerce setups.
2. Plans, Pricing & Ongoing Fees
2.1. Initial website builds are billed as an upfront fee. All prices include GST.
| Plan | Upfront Fee | Inclusions |
|---|---|---|
| Website – Starter | $1,199 AUD | Up to 5 pages, 2 revision rounds |
| Website – Growth | $1,999 AUD | Up to 10 pages, 3 revision rounds |
| E-commerce – Starter | $2,399 AUD | Up to 5 pages, 10 products (max 3 variations/product), 2 revision rounds |
| E-commerce – Growth | $3,199 AUD | Up to 10 pages, 25 products (max 3 variations/product), 3 revision rounds |
2.2. Mandatory Web Hosting: All DIFM builds and ongoing Care Plans require an active, paid VentraIP web hosting service, which is billed separately from your build and Care Plan fees.
2.3. Ongoing Care Plans: Post-launch support, technical updates, and changes require a subscription:
2.3.1. Entry Care ($69.95/month or $708/year): Includes technical maintenance and up to 3 design/content changes per month.
2.3.2. Plus Care ($106/month or $1,056/year): Includes technical maintenance and up to 10 design/content changes per month.
2.4. Extra Work: Included revision rounds and monthly Care Plan change allowances do not roll over. Requests exceeding these limits will be quoted separately and billed at a standard hourly rate.
3. Production, Feedback & Delays
3.1. All design feedback and revision requests must be submitted through our designated third-party collaboration tool, Atarim. We are not obligated to action unstructured feedback sent via email or phone.
3.2. You have five (5) business days to review drafts or pages presented in Atarim. If no feedback is provided within this timeframe, the work is deemed approved.
3.3. If we do not receive a response or the required content from you for 60 consecutive days, the project will be considered abandoned. All payments made will be forfeited, and reinstatement fees may apply to resume work.
4. Intellectual Property & Ownership
4.1. You retain full ownership of all text, logos, and images you supply (Customer Supplied Content) and your Domain Name (provided registration fees are paid).
4.2. VentraIP retains ownership of the underlying design frameworks, Custom WordPress Builds, and stock media used. Stock media may only be used on the website and cannot be extracted for other marketing.
4.3. You grant VentraIP a royalty-free license to showcase your completed website in our portfolio and marketing materials.
5. Your Obligations
5.1. You must promptly supply original, legally owned content, verify all business information on the site, retain your own local backups of source files, and manage your own payment gateways (e.g., Stripe, PayPal) for eCommerce plans. You agree to indemnify VentraIP against any third-party claims arising from copyright infringement related to content you supply.
5.2. If a Care Plan is not subscribed to, it is the customer’s sole responsibility to maintain the security and integrity of their WordPress installation by promptly applying all available core, theme, and plugin updates.
6. Third-Party Integrations
6.1. We utilise independent third-party software, including Atarim and WordPress plugins. VentraIP is not liable for data breaches, data loss, performance issues, or feature removals originating from external tools outside our direct control.
7. Billing, Cancellation & Handover
7.1. Nothing in these terms limits your statutory guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where liable for a breach of such a guarantee, VentraIP’s liability is limited to
7.2. resupplying the services or covering the cost of resupply. In all other circumstances, VentraIP is not liable for indirect losses, lost profits, or business interruption. Total financial liability is limited to the fees you paid in the preceding billing period.
8. Liability & Australian Consumer Law
8.1. Services are prepaid. Setup fees are non-refundable. Invoices overdue by seven (7) days will result in service suspension.
8.2. You may cancel with 30 days’ written notice via VIPcontrol. We offer a 45-day money-back guarantee for the hosting portion of the initial order (this excludes setup, domain fees, DIFM website costs, and Care Plan subscription fees).
9. Disputes & Jurisdiction
9.1. These terms are governed by the laws of Victoria, Australia. Before commencing legal action, both parties agree to negotiate in good faith to resolve any dispute within thirty (30) days of receiving written notice. Continued use of the service following any published updates to these terms constitutes your acceptance of those changes.
10. Changes
10.1. VentraIP may amend these terms and conditions at any time. Changes to this agreement will become effective upon their publication on our website.
10.2. Continued use of the Service(s) constitutes acceptance of the amended terms. If you do not wish to accept the amended terms, you may request cancellation of your Service(s) in line with our cancellation policy found within our Terms of Service.
If you have any questions about this agreement, please contact our Customer Care team via email at customercare@ventraip.com.au