This July, we’re making a few changes to our support hours and the way our support team operates behind the scenes. Our goal is simple: make it easier to get the help you need, connect you with the right team faster, and improve the overall support experience.
What’s changing?
From July, our phone support hours will be:
8:00 am – 10:00 pm AEST/AEDT
Outside of these hours, you’ll still be able to reach us through our online support channels. Our LiveChat and eTicket support will continue to be available 24 hours a day, 7 days a week, so help is always available whenever you need it.
Improving the way you reach us
We’re also making some updates to our phone system. These changes are designed to help get your call to the right team more quickly, reducing the need for transfers and helping us assist you sooner.
We know it can be frustrating to be passed between departments, so we’re working to make the process as smooth as possible.
Faster responses and quicker resolutions
Alongside these updates, we’re refining some of our internal support processes. While these changes happen behind the scenes, the goal is something you’ll notice: faster response times and more efficient resolutions.
Whether you contact us by phone, LiveChat, or eTicket, we want the experience to be straightforward, helpful, and easy.
Why we’re making these changes
Good support matters, especially when you need help with something important.
When you reach out to us, you should be able to connect with someone who understands your issue and can help resolve it without unnecessary delays.
These updates are all about improving that experience and helping our team provide better support when you need it.
Support is still here when you need it
While our phone support hours are changing, support remains available around the clock through LiveChat and eTicket.
We believe these improvements will help us deliver a faster, smoother, and more reliable support experience for everyone.
If you have any questions about these changes, please get in touch with our team. We’re always happy to help.
