
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained

Web Hosting
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Email Hosting
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Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP

Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?

Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Migrate Emails Between Services Manually
If you need to move emails between email services manually, you can do this using an email client's export/import functionality.
How it works: You'll connect both email accounts to a desktop email client, export your emails from the source account, then import them into the destination account. The exact steps vary by client.
Email Client Guides:
- Apple Mail: Export & Import
Note: We're unable to perform these migrations on your behalf or provide detailed troubleshooting for third-party email clients, but these resources should help get you started.

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