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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Getting Started with Google Workspace

Step One: Domain validation and creating the Super Admin

After ordering Google Workspace, you will need to complete the domain validation process.

  1. Log in to VIPcontrol.
  2. Click on My Services at the top of the page.
  3. Click on Google Workspace.
  4. Click Setup.

Follow the prompts to validate your domain ownership, and enter the desired credentials for your Super Admin user. Should you get stuck on this process, check out our in-depth guide for completing this step.

If your domain name has been used with Google services in the past, you will need to transfer your Google services to us instead. Please read this guide instead.

Step Two: Add the necessary DNS records to your domain name

These records will be emailed to you after ordering your Google Workspace.

See these records again, as well as where to enter them, in our guide for Google Workspace DNS records.

Step Three: Creating additional user accounts

Where more than one seat has been purchased, you can create new users inside VIPcontrol.

Step Four: Migrating your existing emails to Google Workspace

This is an optional step – Google has a Data Migration tool available to copy any existing emails you wish to bring over to your email accounts.

Check out our guide for that here.

Where to find support

In terms of support options for any issues you run into with their service or using the G Suite platform after setup. This includes troubleshooting articles, known issues, customer discussion forums, and more.

There is also live chat, This can be found here when logged in as an admin.

When logged in you will also have options for Email Support and Phone Support. The details of these are hidden until logged in as the administrator for the domain though.

You can send your users to “learn.googleapps.com” so they can have some guidance on using the platform.

Our support team at VentraIP are also here to help you perform certain actions on your services. Generally, we can assist or point you in the right direction with anything you may be doing on your administrator account. Feel free to submit a support eTicket with an explanation on what you may be doing and any errors/issues you encounter and we’ll do our best to help out or point you in the right direction at the very least.

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