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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

How do I reset my VIPcontrol password?

There are two ways to reset your VIPcontrol password:

  1. The “I’ve forgotten my password” link
  2. Through your VIPcontrol account

Using the “Forgot password?” link

  • On this new page, enter your VIPcontrol account email address.
  • Go to the email inbox for this email account, click the link and set your new password.

Resetting from VIPcontrol if you know your current password

  • Log into your VIPcontrol account > Select My Profile from the top-right of the page
  • Click on the Change Password option under Security on the left-hand-side
  • Hit the Change Password button and enter the 3 fields required > Save Changes

NOTE: There are password strength requirements that will be mentioned on the right when resetting

You will then be redirected to the login form so that you can log in with the new details.

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