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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

What is “Select” hosting?

Select Hosting is the latest iteration of our web hosting range, all of our new business, custom and WordPress hosting packages are based on our Select Hosting platform. Select Hosting allows you to upgrade and downgrade Disk Space, CPU and Memory independent of each other, as well as allowing the optional purchase of the WordPress Toolkit.

What are the advantages of Select Hosting?

One big advantage of Select Hosting, is to customize your Disk Space, CPU and Memory limits to meet your specific needs. Our new hosting range also offers the latest and greatest hardware, meaning you’ll be getting the great performance that is a cut above our previous web hosting platforms.

How do I know if I have Select web hosting?

The easiest way to determine whether or not you have a Select Hosting package, is to login to VIPcontrol and have a look under My Services > cPanel Hosting.

VIPControl Select Hosting example

Here, you will see the package name/type under PRIMARY DOMAIN / PLAN. If you see something other than Select Hosting, this means you are on a legacy package that would’ve been a part of our previous web hosting range.

How do I upgrade to Select Hosting?

If you want to upgrade to Select Hosting, please submit a ticket to our Accounts & Billing team. Please ensure that you specify which package you want to move to, whether that be business, custom and WordPress hosting.

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