While WebAccess customers still have access to their client area to manage any services that have not been ported over to VentraIP Australia, the ticket system has been closed off to ensure that customers are getting the quickest and most helpful support by VentraIP Australia’s 24×7 Technical support team.
How do I contact VentraIP Australia’s 24×7 Technical support team
There are a number of methods to contact our support team. You can submit an eTicket from VIPControl using the instructions here. All WebAccess customers log in details should have been emailed to them on 03/02/2017. If you did not receive your log in details you may be able to reset your password online here. Otherwise if you need any assistance logging in please email firstname.lastname@example.org with the details of your service.
Our support team is also available by phone on 13 24 85.