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Enabling and using Two-Factor Authentication
Updated Thursday December 31st 2020 / Category Accounts

What is Two-Factor Authentication?

This is a secondary password system that is randomly generated and sent to a trusted email account or device you control. While this is active on your VIPcontrol account, anyone who does happen to obtain your login will not be able to access the account without getting this secondary authorisation code.

How can I add this to my account?

  1. Login to your VIPControl account
  2. Click on My Account (Top right)
  3. Once on this page, select Two Factor Authentication from under Security on the left-hand-side
  4. Here you can hit the Enable button

Here you will be able to set up two-factor authentication using the following methods:Help! I can no longer receive my Two-Factor token/code to log in!

Accidents happen, maybe the email you nominated is no longer accessible or your mobile device took an unplanned swim and is no longer working to retrieve tokens.

To disable Two-Factor Authentication we need to authenticate you against the account with some questions and will require a government issued ID (Scanned or photographed) to be sent to our recovery team. This will serve as a second form of identification in lieu of your code.

You can start this process by reaching out to our Recovery Team via email and one of our helpful team members will reply ASAP!

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via eTicket or over the phone on 13 24 85.

Can’t find the answers you're looking for? Check out these other methods of support!