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Gmail Web App Email Software Setup
Updated Monday June 1st 2020 / Category Email Hosting

Please note: While we do provide email setup support articles in our FAQ, our Technical Support team are unable to provide support for third-party email software. We recommend contacting the software vendor for troubleshooting issues with these applications. You can find the Gmail help page here.

Prior to setting up email on your device(s), you will need to do one of the following:

Once you have created a mailbox using one of these methods you will be able to retrieve server settings from cPanel itself or if using the Business email they will be on the welcome email we send out once your mailbox is configured.

With these details and the guide we provide below, you should be able to complete setup on your device.

Setting up your account for the first time

  1. Navigate to Settings in your Gmail account.
  2. From here, navigate to the Accounts and Import tab.
  3. Then, navigate to Check mail from other accounts, and click Add an email account. This will open a yellow pop-up window.
    Enter your hosted email address and then click Next.
  4. On the next page, there should only be one option available “Gmailify is not available for this provider. Import emails from my other account (POP3)”
    Leave this selected and click Next.
  5. On this page, you will need to enter the following recommended settings, based on what mail service you have, and then click Add Account. Username: This needs to be your full email address.
    Password: The password you have created for this email account.
    POP Server: You can find your hostname from the Service Overview page of your Email or Web Hosting service.
    For this example, we’re using ventraip.email from our dedicated email hosting services.
    Port: 995
    Leave a copy of the retrieved message on the server: This is optional if you’re unsure of what to choose then tick this option.
    Always use a secure connection (SSL) when retrieving mail: Ticked
  6. Gmail will ask if you would like to send email from this account as well – if you select “Yes” to this, here’s what you need to add in the next page.
    If you’re unsure of what you would prefer, we recommend unchecking Treat as an alias. Click Next Step.
  7. On the next page, you want the SMTP Server to be the same as the POP Server from Step 5, and the Username and Password should be the same as well. Select Port 465 and choose Secured connection, using SSL. Then, click Add Account.
  8. If the next page is titled Confirm verification and add your email address, you will need to click a link in a verification email sent to you by Google. If you cannot see this yet, you can log in to your account’s Webmail through your hosting service Here’s how to find that for cPanel hosting services. You’re all set up and ready to go!

Updating your Account Settings in Outlook

  1. Navigate to Settings in your Gmail account.
  2. From here, navigate to the Accounts and Import tab.
  3. Then, click edit info next to your account in the Check email from other accounts list. This will open a new window.
  4. On this page, you will need to enter the following recommended settings, based on what mail service you have, and then click Save Changes.Username: This needs to be your full email address.
    Password: The password you have created for this email account – ensure that this is re-entered before continuing.
    POP Server: You can find your hostname from the Service Overview page of your Email or Web Hosting service.
    For this example, we’re using ventraip.email from our dedicated email hosting services.
    Port: 995
    Leave a copy of the retrieved message on the server: This is optional if you’re unsure of what to choose then tick this option.
  5. This window will now close. Back in Accounts and Import, click edit info next to your account in Send mail as. This will open another new window.
    Click Next Step on this page.
  6. On this next page, you’ll want to enter the recommended SMTP settings for your mail account.
    SMTP Server: This should be the same as the POP Server from Step 4, and the Username and Password should be the same as well.
    Select Port 465 and choose Secured connection, using SSL.
    Then, click Save Changes.

You have successfully updated your server settings in Gmail!

 

Still having issues getting setup?

As mentioned, Our support on issues using this software is limited. We are happy to verify you’ve put everything in the right place though.

Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed. Past this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendors knowledge base.  Click here for Google Support.

Can’t find the answers you're looking for? Check out these other methods of support!