How can I get a refund?
Services within the 45-day money back guarantee window are eligible for a full refund at the time of cancellation. To cancel a specific service, check out the following guides:
- Cancelling a cPanel web hosting service
- Cancelling a dedicated email hosting service
- Cancelling a Google Workspace service
- Cancelling a Virtual Private Server (VPS) service
All refunds are processed inline with our current Terms and Conditions on our website. We are unable to refund domain registrations as set out in these Terms and Conditions.
If you are eligible for a refund under those terms, please lodge an eTicket through your VIPControl to our Accounts and Billing department.