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How long does the ordering and validation process take?
Updated Wednesday November 9th 2016 / Category SSL Certificates

Once an SSL certificate order has been placed and configured through VentraIP, it is submitted to Trustwave for processing. At this point Trustwave undertake the validation process to ensure it’s being rightfully issued to the business which has signed off for it.

The first step for SSL validation is an email is sent to webmaster@yourdomain.com, with a confirmation link that is required to be clicked in order to validate the domain name.

If you have ordered an Easy Trust SSL certificate, the certificate is usually issued within 15 minutes of the link being clicked. Premium SSL certificates (including Premium SSL Wildcard) take a little longer, and Trustwave will be in contact with you should they have any questions. As it’s a OV (Organisation Verified) certificate, Trustwave need to verify that the organisation that is requesting the certificate is valid, true and correct.

Premium EV and Enterprise SSL certificates undergo extended verification – involving domain name validation, organisation validation and DUNS validation. As the processing is more comprehensive, it can take up to 10 business days (where all documentation is promptly supplied by the client to Trustwave). For further information, please see our Premium Extended Validation SSL Ordering Process guide.

There is a guide below which shows the average processing time required, and the warranty covered by each certificate type. As the processing time of the Premium EV SSL is much longer than an Easy Trust SSL certificate, during the processing time, you are entitled to claim a free Premium SSL to use on your website during the processing of your Extended Validation certificate. Trustwave will contact you once your order is received to provide you more information on this option. Please be aware the average processing time is subject to all information being correct and any additional documentation made available to Trustwave immediately upon request.

EasyTrust SSL

  • Up to 15 minutes average processing
  • $10,000 warranty

Premium & Premium Wildcard SSL

  • Up to 3 days average processing
  • $100,000 warranty

Premium EV SSL

  • Up to 10 days average processing
  • $250,000 warranty

Enterprise SSL

  • Up to 10 days average processing
  • $250,000 warranty
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