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How to complete a traceroute test
Updated Thursday January 28th 2021 / Category Troubleshooting

If you’re having issues connecting to your website, it’s likely that we’ll ask you to perform a traceroute and provide us with the result so that we can investigate where the connection is dropping out. A traceroute provides us with data on the route your computer/internet provider is taking to reach our server (essentially which roads it’s taking). To conduct a traceroute please follow the instructions below.

Windows // Mac

Windows (XP, Vista, 7, 8, 10)

1. Press Windows + R to open the Run box. When this pops up, type cmd (without quotes), then press enter.

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2. In the command window type tracert yourdomain.com and press enter. Substitute yourdomain.com in for your website’s address.

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3. To copy the results right click the command window, click Edit, then click Mark.

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4. Highlight the text and right click again. You can then paste the results where you need them (such as in an eTicket reply).

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Mac OSX (most versions)

1. Press Command (⌘) + Spacebar to open the Spotlight Search. When it opens, type Terminal and press enter.

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2. In the terminal window type traceroute yourdomain.com and press enter. Substitute yourdomain.com in for your website’s address.

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3. Select the text in the window by clicking and dragging from the top left of the results to the bottom right.

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4. Press Command (⌘) + C to copy the text, or, click Edit, then Copy. Paste the results into your eTicket reply (or wherever else they need to go).

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Experiencing Technical Issues?Submit an eTicket to our Technical Support team.

Can’t find the answers you're looking for? Check out these other methods of support!