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I’m trying to use Installatron, but why is it returning a PHP error?
Updated Friday November 11th 2016 / Category Troubleshooting

Sometimes Installatron will return a PHP error, stating that it is unable to install your script. This is generally a fairly easy one to tackle. There are a couple of possible issues:

.htaccess misconfiguration

You may have a .htaccess in your /public_html folder (or possibly even above that) which is redirecting all requests for files and directories into another application already installed.

Additionally it could be because you have a php flag in your .htaccess; under our PHP environment this is a big no-no and will cause errors sadly.

Simply rename that .htaccess to .htaccess1 and try again. This will instantly tell you if it’s something in your .htaccess causing the issue.

Permissions misconfiguration

It could be a permissions misconfiguration; as we operate a suPHP environment; most files should be chmod 644 and folders 755 (there are some exceptions to this rule such as configuration files which should be set lower!). If you would like to blanket reset your permissions to these values, you may use the VIPControl permissions fixer:

Please try running the permissions fixer via:

  1. Login to your VIPControl account.
  2. Click the Manage my Hosting button on your VIPControl dashboard.
  3. Click on the relevant service.
  4. Click on the Permissions Fixer.
  5. Read the recommendations and follow the prompts.

If each of those options fails; please contact our Technical Support team via eTicket for assistance.

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