What is included in our SLA?
Our SLA (Service Level Agreement) has a number of stipulations regarding what we cover and the compensation we prove. If you want to know what the specifics of our SLA are, please see this document.
How do I make an SLA Claim?
If you would like to make an SLA claim, you can do so via VIPControl by following these steps:
- Login to VIPControl
- Click on Billing at the top right
- Click on SLA Claim
- Click on Submit A Claim