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OnACloud - Frequently Asked Questions
Updated Thursday January 28th 2021 / Category Accounts

What’s happened with OnACloud?

On 2 May 2018, VentraIP Australia, the largest self-funded web host and domain name registrar in the country, completed an asset acquisition of On A Cloud.

As part of the acquisition, all active On A Cloud customers have been migrated to VentraIP Australia. If you have not received login details for VIPControl via email you may be able to reset your password here.

If you’re unable to login or require any assistance accessing your then please feel free to reach out to our 24/7 Support team by phone or email to recovery@ventraip.com.au

For any technical support queries please feel free to contact our support team phone or eTicket.

OnACloud – Where do I go for support?

As part of the acquisition, all active On A Cloud customers have been migrated to VentraIP Australia and you should have access to VIPControl to manage your services and use our Support Centre. If you have not received login details for VIPControl via email you may be able to reset your password here.

If you’re unable to login or require any assistance accessing your then please feel free to reach out to our 24/7 Support team by phone or email to recovery@ventraip.com.au

For any technical support queries please feel free to contact our support team phone or eTicket.

Is the OnACloud customer portal still accessible?

Currently we’ve closed down the On A Cloud customer portal as all active customers have been migrated over to VentraIP Australia.

If you have not received login details for VIPControl via email you may be able to reset your password here. Alternatively, you can email our account recovery team at recovery@ventraip.com.au.

If you require a copy of an invoice from your previous account please reach out to our customer care department at customercare@ventraip.com.au or contact our support team phone or eTicket.

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