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Step One: Making sure your domain name is pointing to and loading from our servers
Updated Monday December 18th 2017 / Category Shared Hosting

Welcome to the first step of our Getting Started series to get you on the way, allowing you to spend less time on managing your website and more time on your business!

If you’re migrating from another hosting provider, please proceed straight to the following FAQ Article:

If you’re not moving your website from elsewhere, then your first step in getting your website and email online is to make sure your domain name registration is pointing at your new VentraIP cPanel Web Hosting Service. If your domain name was registered as part of your web hosting service order, you may skip this step.

If you registered your domain name separately from your hosting service, either during a separate order or with another provider, it’s important you update your domain name registration now. Please update the “name servers” on your domain name registration to point to the VentraIP name servers, this will point your domain name at your new web hosting service.

Well how do I do this?

If your domain name registration is held through VentraIP, please make the change through your VIPControl account:

  1. Login to your VIPControl account.
  2. Click the Manage my Domains button on your VIPControl dashboard.
  3. Click on your domain name and in the dropdown options, select Manage DNS.
  4. Next to ‘VentraIP Presets’ select the applicable cPanel Hosting option.

That’s it! You may need to wait up to 24 hours for your domain name to begin loading from our servers, a process commonly referred to as DNS propagation.

If your domain name registration is held with another provider, you will need to update your name servers through their control panel or by contacting them.

To find the nameservers you should set on your domain name, please refer to your web hosting activation email, alternatively you can check via your VIPControl using the following steps:

  1. Login to your VIPControl account.
  2. Click the Manage my Hosting button on your VIPControl dashboard.
  3. Click on your service and select Service Details.
  4. Your nameservers will be listed on this page.

Please note: You may need to wait up to 24 hours for your domain name to begin loading from our servers, a process commonly referred to as DNS propagation. To make sure your domain name is pointed at our name servers you can check your domain information here; this should return the name servers listed above.

Now that your domain registration is set, you are ready to move onto Step Two of our Getting Started series to gain access to your cPanel Service.

Can’t find the answers you're looking for? Check out these other methods of support!