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Making sure your domain name is pointing to and loading from our servers
Updated Friday August 14th 2020 / Category Getting Started

Welcome to the first step of our Getting Started series to get you on the way, allowing you to spend less time on managing your website and more time on your business!

If you’re migrating from another hosting provider, please proceed straight to the following FAQ Article:

If you’re not moving your website from elsewhere, then your first step in getting your website and email online is to make sure your domain name registration is pointing at your new VentraIP cPanel Web Hosting Service. If your domain name was registered as part of your web hosting service order, you may skip this step.

If you registered your domain name separately from your hosting service, either during a separate order or with another provider, it’s important you update your domain name registration now. Please update the “name servers” on your domain name registration to point to the VentraIP name servers, this will point your domain name at your new web hosting service.

How do I do this?

If your domain name registration is held through VentraIP, please make the change through your VIPControl account:

  1. Login to your VIPControl account.
  2. Click the My Services option on the top-left of the account > Domains from the menu below
  3. Hit the Manage button for the domain that you wish to alter
  4. Select the Manage DNS option under the DNS area on the left
  5. Finally, click the Change DNS button > Connect to a VentraIP Australia Service > Select the service

That’s it! You may need to wait up to 24 hours for your domain name to begin loading from our servers, a process commonly referred to as DNS propagation.

NOTE: If your domain name registration is held with another provider, you will need to update your name servers through their control panel or by contacting them.

To find the nameservers you should set on your domain name, please refer to your web hosting activation email, alternatively, you can check via your VIPControl using the following steps:

  1. Login to your VIPControl account.
  2. Click the My Services option on the top-left of the page > Hosting from the menu below
  3. Hit the Manage button for the specific hosting plan you wish to access
  4.  You will find the Server Details just under your storage space display
  5. Here is where you will find your Nameservers

NOTE: You may need to wait up to 24 hours for your domain name to begin loading from our servers, a process commonly referred to as DNS propagation. To make sure your domain name is pointed at our name servers you can check your domain information here; this should return the name servers listed above.

Now that your domain registration is set, you are ready to move onto Step Two of our Getting Started series to gain access to your cPanel Service.

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via eTicket or over the phone on 13 24 85.

Can’t find the answers you're looking for? Check out these other methods of support!