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Using the Axigen Outlook Connector
Updated Monday August 3rd 2020 / Category Email Hosting

Our dedicated email hosting services on Axigen support an Outlook add-in called the Axigen Outlook Connector. This connector ensures native connectivity with Microsoft’s email client, enabling the use of Axigen’s calendaring and collaboration capabilities in Outlook, providing Exchange ActiveSync like features. For example, if you were to mark an email as read on your phone, it should appear as read in Outlook on your PC within ~2 seconds, the same for making Contacts or moving Calendar events, etc.

You can download and install the Axigen Outlook Connector free of charge: Download.

Setting up an email account in Outlook with the connector will allow syncing of many services, some of which are:

  • Mail
  • Contacts
  • Calendar
  • Notes
  • Tasks
  • Shared Files
  • Shared Calendars
  • Shared Contacts
  • Shared Mail

To make setting up your account in Outlook much easier, we highly recommend using autodiscover. To do this, all you need to do is create a CNAME DNS record with your DNS provider, as follows:

Type: CNAME
TTL: 3600
Hostname: autodiscover.yourdomain.com
Value: ventraip.email

If you are using our Free DNS Hosting services on your domain name, you can add all of the required dedicated email hosting MX records (including the autodiscover record) in a single click – “How do I use the Free DNS Hosting options in VIPControl?

If the autodiscover record exists, all you will need to do once the connector is installed is add the account, enter your email address and password and then hit ‘Check Now’ > ‘OK’, and then restart Outlook.

If you’re unsure on how to add an account to Outlook, we recommend the following guide for the steps to add an account: Outlook email software setup.

In the event that you would prefer to add your email account into Outlook manually, or you don’t have an autodiscover record, you can follow Axigen’s steps listed in their guide here.

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via eTicket, Live Chat, or over the phone on 13 24 85.

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