What happens at the renewal date of my web hosting service?
10 days before your web hosting service is due we will generate an invoice for it and send you an email. After that you can pay the invoice at anytime between when it was generated and the due date.
If you have a credit card on your account with us then we will take an automated payment 3 days prior to the invoice being due.
What happens if I don’t want to renew my web hosting service?
If you don’t want to renew your web hosting service with us then you will need to submit a cancellation for it to avoid receiving any unwanted invoices.
If you’re not sure how to cancel a web hosting service then we have a quick guide here.
What happens if I just don’t renew it or forget to renew my web hosting service?
If you simply don’t renew your web hosting service or forget to renew it then we will suspend the service 7 days after the initial due date, then 30 days after the due date it will be terminated and may be unrecoverable. Because of this it is very important to remember when your web hosting service renewal is due!
What if I want to extend the invoice due date temporarily?
There’s two options here. Prior to the web hosting invoice being due you will have an option to extend the invoice by 15 days.
If the invoice is at or past it’s due date then you’ll need to submit an eTicket to our billing team and they can extend the invoice for you.
Can I change my billing cycle/period?
Absolutely, we always recommend changing your invoice at least 10 days before the invoice is due to ensure that it is created with the correct information and still has sufficient time before it is due.