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Why am I receiving a ‘500 internal server' error?
Updated Friday November 11th 2016 / Category Troubleshooting

If your website is displaying a ‘500 Internal Server’ error this usually indicates that your file permissions are incorrectly set.

As we operate a suPHP environment; most files should be chmod 644 and folders 755 (there are some exceptions to this rule such as configuration files which should be set lower!). If you would like to blanket reset your permissions to these values, you may use the VIPControl permissions fixer:

Please try running the permissions fixer via:

  1. Login to your VIPControl account.
  2. Click the Manage my Hosting on your VIPControl dashboard.
  3. Click the blue cog button the relevant hosting service.
  4. Click on Permissions Fixer.
  5. Read the recommendations and follow the prompts.

In some circumstances the error may also be triggered by incorrect configuration of your .htaccess file, this can include broken mod re-write configurations or php calls. If the above permissions fixer fails, try temporarily removing the .htaccess file to see if that rectifies the issue.

Can’t find the answers you're looking for? Check out these other methods of support!