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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Configuring Microsoft Windows 7 to use TLS Version 1.2

Microsoft Windows 7 supports TLS version 1.2, however, some software like Microsoft Outlook won’t use it by default. This can lead to problems when connecting to our platform.

cPanel has created a guide on how to force the use of TLS 1.2 in Windows 7. Please be advised that this is an advanced guide, so if you’re not confident in making the necessary changes, you may need to consult and on-site computer technician.

Alternatively, you could simply update to Windows 10, which will also resolve the problem.

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