Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Importing and exporting emails using Roundcube
Importing an email file (.eml)
- Log in to webmail.
- Click on the email you want to export.
- Click the More drop-down menu above the email body.
- Click Import.
- Click Browse.
- Select the file(s) you want to import using the dialog box that appears.
- Click Open.
- Click Import.
Exporting an email to .eml format
- Log in to webmail.
- Click on the email you want to export.
- Click the More drop-down menu above the email body.
- Click Export.
- The file will automatically be downloaded to your computer in a .eml file format.
We Are Here to Help You
Get in touch with one of our local experts at any time.