nvArea move to VentraIP – Frequently Asked Questions

How do I access my services after the move?

You can access your services through VIPControl.

If you did not have an existing VIPControl account, you can log in using the same username and password you used to access nvArea.

If you had an existing VIPControl account (with the same email address as you used in nvArea) you can log into VIPControl with the email and password that is already established there.

How will my Net Virtue account be billed from now on?

Everything will remain the same, with your account information (including billing information) being moved from nvArea to VentraIP. If you have a pre-existing VentraIP Account, we ask that you check your billing and contact information to ensure it is up to date.

Any unpaid invoices for these services in nvArea will be voided after the move and will be reissued in VIPControl on Thursday the 16th of December 2021 and will need to be paid there.

If you already have an account with VentraIP (using the same email address) the billing and account information will remain the same as listed in VentraIP.

For EFT payments, the updated bank information can be found below:

Account Name: VentraIP BSB: 083 376 Account Number: 294 737 269 Bank: National Australia Bank Description/Reference Number: Please ensure you use your account number as a payment reference, this is attached to the PDF copy of your invoice.

Please ensure you use your invoice number as a payment reference.  Also allow 1-2 business days for payments to process. This may be further delayed by weekends and public holidays.

For BPAY payments, the updated information can be found below and on your invoices in VIPControl:

Biller Code: 556407 Reference: You account number in VIPControl (or visible on your invoice)

All Net Virtue customers will receive further correspondence from our team once services have been moved into their VIPControl account, at which point billing will be handled within VIPControl.

What will happen to my old Net Virtue invoices?

Your old paid invoices from Net Virtue will not be moving over to VIPControl with your services.

We will be leaving nvArea available for customers to log into for at least a month after the move. This will enable you to download and store copies of your old invoices if you wish to retain them.

What is happening to my Net Virtue domain names?

All domain names will be automatically and seamlessly moved over into your VIPControl account. If you are using Net Virtue’s free DNS hosting, your DNS zones will remain the same. If you wish to update and change these zones, you will need to continue to make these updates in nvArea for the meantime, however will be merged into VIPControl at a later date which we will advise you of before moving.

Changes to Net Virtue hosting plans

All hosting plans will be the same or very similar specifications as they were with Net Virtue.

There will be some planned changes for the following customers:

Shared Hosting Early in 2022, customers with these hosting services will be migrated onto VentraIP hardware. We will contacting these customers directly with instructions around migrating their hosting services to this newer and faster hardware.

Please note if you have all of the domain names for these hosting services managed with VentraIP (or previously Net Virtue), this process will be seamless with minimal action to be taken by the customer.

Reseller Hosting Plans Customers who are on reseller services will be offered to move at their own pace to new and updated hardware through our sister company Synergy Wholesale.

Once we have all the systems in place, we will offer this move through links within VIPControl. Please note if you have all of the domain names for these hosting services managed with VentraIP (or previously Net Virtue), this process will be seamless with minimal action to be taken by the customer.

Where do I raise my Support Tickets?

After the move, you will only be able to raise new eTickets for these services in VIPControl. You will still be able to see and reply to currently open Support tickets for one week in nvArea. After 22/12/2021 all eTickets will need to be managed through VIPControl.

You will now have access to LiveChat which can be found on the VentraIP Website, you will also be able to call out 24/7 support line on the numbers below:

National 13 24 85 Melbourne (03) 9013 8464 Sydney (02) 8205 7092 Canberra (02) 6130 0212 Brisbane (07) 3613 9751 Adelaide (08) 7201 2058 Perth (08) 6355 5278 Hobart (03) 6165 1250 Darwin (08) 8919 4444

What is happening to the other Net Virtue services?

Services such as

• Dedicated Email
• WordPress Hosting
• Virtual Private Servers (VPS)
• Office 365
• Server Management Services

These services will remain within nvArea for the time being as we work on how these items can be integrated into our systems. We will contact these customers directly later with more details around their services.