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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Renewing my legacy domain name in

The Legacy Service Management system does not support renewing domain names as this is an inferior system to VentraIP’s award-winning VIPControl. In order to renew your domain name and avoid it from expiring, you will need to initiate a domain name transfer.

All transfers include a one-year renewal which adds an additional year to the existing expiry date on the domain name. You will be able to log in to our Legacy Service Management system here to obtain the EPP code for the domain name and to ensure that the contact information is up-to-date before initiating a domain name transfer.

For information on how to complete a domain name transfer, please see this FAQ Article.

If you need any assistance whilst following through this process, feel free to get in touch with our Accounts & Billing team via eTicket or over the phone on 13 24 85 for further assistance.

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