Setting up your email account in Spark for Mac

Downloading the Spark Mail App

You can download the Spark Email App via the Apple App Store.

Server settings

For Server/Hostname fields:

• If you use VentraIP Dedicated Email hosting, enter: ventraip.email
• If you use VentraIP cPanel Hosting, enter: mail.yourdomain.com (replace yourdomain.com with your domain)

Unsure which to use? Check our guide What is my email server?

Setting up your account for the first time

1. Open Spark and enter your Email Address.
2. Enter your account details and click Additional Settings:
   • Name: Enter your full name (e.g., Example User)
   • Email Address: Enter your full email account (e.g., user@vipguides.au)
   • Email Password: Enter your email password (Forgotten password? Click here to reset)
   • Click ‘Additional Settings‘
3. Enter IMAP/SMTP Server details:
   • Email Address: Enter your full email account (e.g., user@vipguides.au)
   • Username: Enter your full email account (e.g., user@vipguides.au)
   • Email Password: Enter your email password (Forgotten password? Click here to reset)
   • Server: Dedicated Email Hosting: ventraip.email cPanel Email Hosting: mail.yourdomain.com (replace yourdomain.com with your actual domain)
   • Port: 993
   • Protection: SSL
4. Scroll down to setup SMTP:
   • Username: Enter your full email account (e.g., user@vipguides.au)
   • Email Password: Enter your email password (Forgotten password? Click here to reset)
   • Server: Dedicated Email Hosting: ventraip.email cPanel Email Hosting: mail.yourdomain.com (replace yourdomain.com with your actual domain)
   • Port: 465
   • Protection: SSL
5. Click ‘Log In’ and Follow Any Final Personalisation or Setup Prompts In Spark, you may get an error regarding needing to re-authenticate, this can typically be skipped/ignored.
6. Done!

If you are running into any issues, take a look at our guide on Troubleshooting Email Client Problems

Still having issues getting set up?

While our support for third-party email software is limited, we’re happy to help where possible!

If you encounter any errors during configuration, please submit an eTicket with screenshots of both any error messages and your configuration settings so we can assist you.

For advanced troubleshooting needs, please consult a local IT technician or contact the software vendor directly.