What is happening to the plan I’m on with Servers Australia?
All hosting services formerly with Servers Australia will be moved to new plans effective immediately.
The new plans will vary from our published Economy, Business and WHM Multi Hosting plans to three new legacy plans that have been added that will accommodate the bulk of customers without a significant reduction in resources or a leap in price.
An email will be sent to all customers in the coming days informing them of their new plan with the features and the price. Once you have this email and you would like to discuss your options you can submit a new eTicket to our sales team and they will be happy to assist.
Please note: Any change of plan will only be effective from your next renewal date as we will be honouring your existing renewal date.
What is happening to my Windows Shared hosting service?
As we do not offer any Windows Hosting products, any customers on Windows hosting servers will need to seek an alternative hosting solution.
Windows Hosting services will remain online until 31 July 2016 and we will continue to support Windows customers until that time.
Any customers with sites not dependent on a Windows Hosting environment are welcome to migrate to on of our Linux based cPanel hosting services.
When will I be migrated over to VentraIP?
Customers who are currently using a paid hosting service with Servers Australia will be migrated to the VentraIP Australia platform over the next six weeks.
Approximately one week before your migration you will receive an email detailing the date and time of your migration and any changes you may need to make to nameservers, etc.
What happens if I’ve prepaid for my hosting?
All existing renewal dates for services you’ve paid to Servers Australia will be honored.
Servers Australia customers will be moved to a suitable VentraIP Australia plan and customers will not be billed until their existing renewal date.
What’s happening to my Free Hosting Service?
Some customers of Servers Australia were on a free hosting plan that will now be discontinued.
Customers using this free plan will still be migrated to our hardware, and onto the Economy Saver plan. They will not be charged until the 31st of July 2016, after which the normal pricing will begin.
If customers do not wish to continue on our Economy Saver plan, we recommend either of the following:
- Have the service migrated to our sister company Zuver, who offer cheaper hosting with limited support. You can sign up via Zuver’s web site for a new hosting service and supply the Zuver support team with your cPanel username and password for a migration.
- Cancel the service.
Community / Not-For-Profit Hosting
Customers who were using the free hosting service to operate community and not-for-profit web sites should contact our sales team for consideration of a special offer.
Whats happening to my Domain names?
VentraIP Australia has only acquired Servers Australia’s shared hosting service.
If your domain name is managed through Servers Australia it will continued to be managed by them.
Why are some functions in VIPControl not working or missing for me?
Prior to your hosting service being migrated to VentraIP Australia’s hosting platform you will find that some functions in VIPControl do not work. Please see below a list of features in VIPControl that will be unavailable until your migration to our hardware has been completed:
- Check Firewall
- Enabling / Disabling Google Apps DNS Entries
- Permissions fixer
- Enabling and disabling SSH access
- Enabling / Disabling Temporary URL
- Adding Extra Backup Space
- loudflare & Railgun services
- Enabling and Disabling MySQL access externally
Reseller Hosting Specific Services:
- Assigned IP Services
- Data Block Upgrades
Once your migration has been scheduled and completed this features will work as normal. Should you need our technicians to manually help you with any of the above tools prior to your migration please go to Support Center > Submit new eTicket > Ensure the department is ‘Technical Support’.
What’s happening with my Credit Card information?
Due to privacy, any credit card information stored with Servers Australia will not be imported into customers new VIPControl accounts.
Any customers wanting to add a credit card to their VIPControl account for automatic billing can do so by logging into their VIPControl account and going to Account and then My Payment Method on the side navigation menu.
How do I get in touch with technical support?
Our friendly and experience team will be happy to assist you with any questions that you have regarding your service or your migration to VentraIP Australia.
You can submit an eTicket through VIPControl, or give us a call on (03) 9013 8464.