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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Accepted payment methods

We support a number of payment methods including Credit Card, Paypal, BPAY, and EFT Bank Transfers.

Further information on accepted payment methods can be found in the ‘Accepted Payment Methods’ stub attached to the bottom of your PDF invoice. To have your invoice resent, you can do so via the Invoices section of VIPcontrol.

Unlike some providers, we do not charge a surcharge for any of our supported payment methods. We are not going to punish you for wanting to use your American Express and we encourage you to earn those reward points!

Credit Card

We accept credit card in the form of Mastercard, Visa and American Express. This is our preferred payment method, as there is no delay in payment processing so your services can be instantly activated.


Similarly to credit card transactions there is no delay in payment processing when paying via PayPal. Payments can be made using your PayPal account or via the PayPal Guest Checkout.


Please be aware that BPAY payments do take a number of days to clear. Consider BPAY payments as a standard bank transfer with 1-3 business days required for processing; this can cause delays over weekends and during public holiday periods.

Note – All BPAY payments route through to your account with us based on the customer reference number you have used when submitting your payment. Once the payment is delivered to your account, the payment will then favour your oldest outstanding invoice to have it paid, if there is any excess amount left from your BPAY payment, that excess will then be delivered to the next oldest outstanding invoice. This process will continue assuming there is still an excess amount remaining from your BPAY payment.

If you have made a BPAY payment with an amount that exceeds all of your outstanding amounts due within your account it will be credited to your account for future invoicing.

EFT Bank Transfer

Direct deposit (EFT) is an alternative to Credit Card and BPAY. We recommend allowing 1-3 business days for payments to process (this may be further delayed by weekends and public holidays). Our details can be found below: Account Name: VentraIP BSB: 083 376 Account Number: 294 737 269 Bank: National Australia Bank Description/Reference Number: Please ensure you use your account number as a payment reference, this is attached to the PDF copy of your invoice.

We do NOT accept cheques. If you send us one our very hungry shredder will appreciate it.

Where can I send my remittance advice?

More information on remittance advise can be found via the following article.

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