Configuring Email Forwarding in Microsoft 365

This guide will go over configuring email forwarding for a user account.

Forward all emails for a user through the Exchange Admin Center

1. Login to the Exchange Admin center as user with the Exchange admin or Global Admin role.
2. Click Recipients → Mailboxes and select the user you would like to forward mail for.
3. Click ‘Email Forwarding’ and select ‘Forward all emails sent to this mailbox’.
4. You can then either forward all mail to an internal email account, or an external email account.
5. Once you have entered or selected the email account you would like the emails to forward to, click on ‘Save’.

Forwarding specific emails through Outlook

If you want to configure forwarding as the user account, or only forward specific emails, this is done through (new) Outlook or Outlook for Web. To do this:

1. Open the Outlook app, or login to Outlook for Web
2. Click on ‘File’ → ‘Settings’
3. Under Rules, click ‘Add Rule’. From there, you’ll be able to choose what conditions emails get forwarded.
   • Name: Choose a name for the forwarder.
   • Add a condition: Select what gets forwarded (e.g, from a specific sender, or if the message contains a keyword).
   • Add an Action: Select ‘Forward to’ and enter the recipients email account.
4. After you have configured the rule, click on ‘Save’.

An example forwarding rule is shown below: