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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Fixing a failed backup script

If you’re using a shared hosting service with us you may experience issues in using your web-based backup scripts where the script will time-out before it finishes.

This can include wpbackup, Backup Buddy and other 3rd party backup tools being used to generate and shift backups to offsite locations such as Dropbox, Google Drive, or AWS.

To overcome this issue, please add the following line to your .htaccess file:

RewriteRule .* - [E=noabort:1] RewriteRule .* - [E=noconntimeout:1]

If you continue to experience interruptions, please lodge a support request from VIPcontrol.

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