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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Managing files using FTP

FTP (File Transfer Protocol) is an important part of managing files within a cPanel web hosting service as it provides a means to add, remove, and manage files and folders. We recommend the popular free client FileZilla as it’s easy to use and reliable, however you can also use CuteFTP and Cyberduck.

Download FTP Software

Getting or creating FTP login details

If you’re wanting to find your FTP login details or create a new FTP user, please follow this guide.

Connecting to FTP

So you’ve got your FTP details and you’re ready to connect, but not sure how? We have some separate guides on how to connect using some of the most popular FTP clients:

Connecting to FTP using TLS (encryption)

Our newer web hosting services require you to connect via FTP securely. Sometimes you may need to configure your FTP software to do this manually.

We have some guides on how to do this below:


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