Migrate Emails to cPanel Hosting

This guide is for migrating emails to cPanel Hosting.

If you’re migrating emails to VentraIP Business Email Hosting, please see our relevant guide here.

Before You Start

You’ll need an active cPanel hosting service with VentraIP.

To move your emails across, you’ll need your details from your old provider:

• Incoming Mail Server (IMAP) - e.g. mail.oldhost.com or 123.123.123.123

• Email Address - the account you’re migrating from

• Password - the password for that account

If you don’t know these details, contact your current provider.

Migration Steps

1. Open Migration Form

• Log in to VIPcontrol.

• Go to Support → Migration Request.

• Choose Email Migration.

• Select the cPanel hosting service you want to migrate emails into.

2. Provide your details

Fill in the boxes with your current email account details, as well as your intended new email details.

If you are unable to resolve validation issues, you can skip validation which will create an eTicket so our team can help.

3. Schedule your migration

• Provide any additional information if required, such as a specific time/date for the migration if desired.

• If there are any issues or delays, we’ll get in touch.

What Can’t Be Migrated?

We can only copy emails over IMAP. The following cannot be migrated:

• Microsoft 365 / Exchange accounts

• Calendars, contacts, or tasks (CalDAV/CardDAV)

• Emails stored only on your computer but not on the server

• Any email service that does not support IMAP

If you need these migrated, you’ll need to seek help from a local IT technician.