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Find the answers to your questions and get the support you need with the VentraIP help centre.

Setting Up Email Hosting on Apple Devices using a configuration file

You can use a configuration file to quickly set up one or more Email Hosting accounts on your Mac, iPhone or iPad. This is ideal for users configuring Apple Mail.

How to Use the Mobile Configuration File

  1. On the device you are setting up your emails on, tap on the downloaded configuration file (labelled as “Profile”).
  2. Tap Allow when prompted to download the profile.
  3. Open Settings, then tap Profile Downloaded at the top. If you don’t see that option on the top search, ‘Profile’ in your settings.
  4. Tap Install
  5. Enter your phone passcode if prompted.
  6. Tap Install again to confirm.
  7. Done! Open the Mail app to start using your email.

Don’t Have the File on Your Device?

This is ideal for users configuring Apple Mail.

To get your configuration file for your Email Hosting:

  1. Log in to your VIPcontrol account.
  2. Head to Email Hosting and select your Domain name
  3. Click the Mail Client Setup option.
  4. Go through the flow and select to download the file or choose how to send it to your device. The custom config file needs to be used on the device you want to set up, so use one of the following methods to send it there:
    1. Download it via your browser
    2. Email it to yourself
    3. Send it via SMS
    4. Scan a QR code
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