Setting up Email in Outlook for Windows

This guide explains how to set up your email in the New Outlook on Windows. These instructions apply to both cPanel and Dedicated Email Hosting accounts.

Step 1: Open Outlook and Enter Your Email Address

• Note: Type in your Email Address manually, don’t use an auto-filled Suggested Account.
• Click Continue
• Click IMAP

If this isn’t the first email you are adding to Outlook: With the Outlook app open, click on the Settings Cog icon towards the top right of the app, and then Accounts → Add Account

Step 2: Enter IMAP/SMTP Server Settings

Password: your email password

Show More: Ticked ✅

Use recommended Settings: Unticked ❌

IMAP Incoming Server:

• Dedicated Email Hosting: ventraip.email
• cPanel Email Hosting: mail.yourdomain.com (replace with your actual domain)

Port: 993

Secure Connection Type: SSL / TLS

SMTP Username: Enter your email (e.g., contact@yourdomain.com)

SMTP Password: your email password

SMTP Outgoing Server:

• Dedicated Email Hosting: ventraip.email
• cPanel Email Hosting: mail.yourdomain.com (replace with your actual domain)

Port: 465

Secure Connection Type: SSL / TLS

Step 3: Click ‘Continue’ and Follow Any Final Personalisation or Setup Prompts

Done!

Still having issues setting up?

While our support for third-party email software is limited, we’re happy to help where possible!

If you encounter any errors during configuration, please submit an eTicket with screenshots of both any error messages and your configuration settings so we can assist you.

For advanced troubleshooting needs, please consult a local IT technician or contact the software vendor directly.