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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Transferring an existing domain name to VentraIP


Most domain transfers are the same and simply require the following before proceeding.

  1. Obtain the domain name’s EPP Code, sometimes referred to as a Domain Password, Transfer Key or Transfer Token
  2. Ensure the Registrant Contact Email Address assigned to the domain name is one you can receive emails on

There are two exceptions to this rule.

  1. .UK domain names require you to update the domain name’s IPS Tag on the existing domain registrar’s end. Our IPS Tag is SYNERGY-AU
  2. .NZ domain names have UDAI Codes, which are similar to EPP Codes. However, they need to be manually generated by your existing domain registrar and are only valid for 30 days

Submitting A Domain Transfer

Submitting a domain transfer is very simple, you can do so via our website.  After submitting a .UK domain transfer, please update the domain name’s IPS Tag.

Approving A Domain Transfer

Under normal circumstances, an approval link will be sent to the Registrant Contact Email Address assigned to the domain name, to approve the domain transfer.

For the time being, any non-AU domain names will not have this email sent. Due to the EU’s GDPR (General Data Protection Regulation) laws, there is now no way for the gaining registrar to determine the Registrant Contact Email Address, so the approval email cannot be sent. So this step is skipped.

Please be advised, that this may change in the future. So please keep an eye out for the email.

How Long Does a Domain Transfer Take?

AU Domain Name Transfers

The transfer of .au domain names (this includes, etc) typically take exactly 48 hours to transfer from the time in which the transfer authorization link is clicked.

gTLD Domain Name Transfers

gTLD domain transfers (this includes, etc) typically take 5-7 days, once the transfer has been successfully submitted. For the time being, no transfer authorization link is sent.



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