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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Updating your Email Settings on iOS (iPhone + iPad)

Looking to add a new email account to your iPhone? Find our guide for that here.

  1. Open the Settings app.
  2. Select Mail.
  3. Select Accounts.
  4. Select the account you want to check the settings for.
  5. Select Account (your email address will be next to it).
  6. In the next screen, you will be able to see your main email software settings. You will need to tap Advanced for IMAP/incoming settings, and tap SMTP for outgoing settings. Please do not change the IMAP path prefix setting.

Still having issues getting set up?

If the issue still persists, please restart your IOS device to clear the settings cache.

Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.

Beyond this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendor’s knowledge base. Click here for the Apple Support page.

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