
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained

Web Hosting
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Email Hosting
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Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP

Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?

Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Using your VentraIP Wallet
Your VentraIP Wallet will allow you to manage your available Account Credit and Referral Cash with VentraIP.
Managing your Account Credit
Your account credit can be used for any future invoices with VentraIP.
Managing your Affiliate Cash
When there is an available Affiliate cash balance, you will be presented with two options:
- Cash-out to an Australian bank account: Deposit your earned Affiliate cash to a nominated Australian bank account. At this stage, we can only fulfil cashouts to Australian bank accounts.
- Convert to account credit: Turn your Affiliate cash into account credit and use that credit towards future invoices with VentraIP.
Managing your Referral Cash
When there is an available referral cash balance, you are able to turn your referral cash into account credit and use that credit towards future invoices with VentraIP.

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