Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Using your VentraIP Wallet
Your VentraIP Wallet will allow you to manage your available Account Credit and Referral Cash with VentraIP.
Managing your Account Credit Your account credit can be used for any future invoices with VentraIP.
Managing your Referral Cash When there is an available referral cash balance, you’ll be provided with two options:
- Cash-out to an Australian bank account
Deposit your earned referral cash to a nominated Australian bank account. At this stage, we can only fulfil cashouts to Australian bank accounts.
- Convert to account credit
Turn your referral cash into account credit and use that credit towards future invoices with VentraIP.
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