
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
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View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPControl password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
How can I pay my invoice?
There are two ways invoices can be paid, and we accept a variety of payment methods.
Through your VIPControl
To view and pay current invoices please follow these steps:
- Login to your VIPControl account.
- Select Billing on the top-right of the page
- Click on the Invoices option listed in the grey bar at the top of the page
- Here you can search and view past invoices and pay any that are due or outstanding
NOTE: You can also pay your invoices on the bottom of the Dashboard area.
We accept the following payment methods: Credit Card, Paypal, BPAY and EFT Bank Transfer.
Through our website using a Credit Card or PayPal
Invoices can also be paid directly on our website using the Invoice Number. Payments via this method can be made online here.

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