What is an auDA Complaint and how do I resolve it?

What is an auDA Complaint?

The .au Domain Administration Limited (auDA) is the policy body that manages and enforces the rules for all Domain Names in the .au namespace.

When registering a Domain Name in the .au namespace, you agree to follow the .au Domain Administration Rules. If your Registrant details are invalid, you may be subject to an auDA Complaint, which requires updating those details to maintain the Domain Name.

When a complaint is raised against a Domain Name, Synergy Wholesale emails the Domain Name’s Registrant Contact.

Why is there a complaint on my domain?

Having an auDA Complaint raised against your Domain Name does not necessarily mean that the case has originated from a third party. Most cases are raised after auDA performs a routine audit on a Registrar. If their Compliance Team identifies an issue with an audited Domain Name, they will initiate a complaint. There are multiple reasons why your Domain Name may have eligibility issues. In most cases, it is simply due to outdated Registrant information (e.g., a cancelled ABN) or missing details. The email you received from Synergy Wholesale will outline the basis for the complaint in the header.

Why did I receive an email from Synergy Wholesale instead of VentraIP Australia?

Synergy Wholesale is the sister company and Registrar for VentraIP Australia. Because of this, Synergy Wholesale manages all active domain complaints. You can verify this information using the Synergy Wholesale Partner Lookup. 

How do I get the complaint removed from my domain?

You will need to reply directly to the email you received from Synergy Wholesale, and they can begin the process of resolving the complaint. They can explain the complaint further when you contact them and work with you to resolve the eligibility issue.

If you cannot reply to the email, please instead reach out to the Synergy Wholesale Complaints Team via their email (customercare@synergywholesale.com).