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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

WordPress site is show a 401 error

If your site suddenly starts showing a 401 error when it was working as normal moments ago it is likely your IP has been blocked on the web server due to suspected malicious actions or too many failed login attempts to the admin area for your site.

This type of block usually only lasts 15 minutes and will expire after that, You can also reach out to our support team by submitting an eTicket advising of the issue and we can manually unblock your access.

The reason for this system is to prevent brute force attacks on your website where someone can just keep on trying to essentially guess your password, This limits to so many attempts before it wont even respond for 15mins (Eventually if they keep getting blocked it will ban them permanently via IP Address until they contact us).

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