How Can I Find the Email Headers for an Email?

From time to time our team may need email headers when troubleshooting email issues. This guide will point you in the right direction to find those headers!

Just be aware that this process differs between email software and is provided as-is. Updates to your email software may change the way stuff is laid out and it may not reflect your exact email software.

Axigen Webmail

1. Login to Webmail.
2. Click on the email that you would like to find headers for.
3. Click on the three dots on the right-hand side, then click ‘view source’.
4. A new tab will pop up with the full headers, you can then highlight the text and copy.

Windows

Outlook

1. Open Outlook
2. Click on the email that you would like to find headers for.
3. Click the three dots to the right → Click ‘View’ → Click ‘View message details’.
4. Another window will pop up with the full email headers, which you are able to highlight and copy.

Outlook (Classic)

1. Open Outlook.
2. Double-click on an email to open it in its own window.
3. Open the File Menu (top left) and click on Properties.
4. The email headers will appear in the Internet Headers box inside the dialogue that appears.
5. You can then highlight the text and then click copy.

Thunderbird

1. Open Thunderbird.
2. Click on the email you would like to view the headers for.
3. On the right, click on ‘More’ → ‘View Source’
4. A new window will pop up with the email headers, you can then highlight and copy the email headers.

macOS

Mac Mail

1. Open Mac Mail.
2. Select the email that you would like to find the email headers for.
3. At the top menu bar, click ‘View’ → ‘Message’ → ‘Raw Source’.
4. The email headers will appear in the pop up window, which you can then highlight all and copy.

Outlook for macOS

1. Open Outlook for macOS.
2. Right-click on the email you would like to find the email header for.
3. Click ‘View Source’.
4. The email headers will appear in the pop up window, which you can then highlight all and copy.

Thunderbird for macOS

1. Open Thunderbird.
2. Click on the email you would like to find the email headers for.
3. Click on ‘View’ → ‘Message source’
4. The email headers will appear in the pop up window, which you can then highlight all and copy.

Gmail or Google Workspace

1. Open Gmail.
2. Select and open the email you would like to view the email headers for.
3. Next to the reply button, click on the three dots → ‘Show original’.
4. This will open a new tab with the full email headers which you can then highlight all and copy, or click the “copy to clipboard” button.

What’s next?

After you have copied the full email headers, you can then paste it into an eTicket reply or alternatively into a text document and attach it to the eTickets for our Technical Support team to analyse.