Support Centre
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
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Email Hosting
- Outlook 365 (Classic) Email Setup GuideMail app setup for iOS (iPhone + iPad)Gmail (webmail) email setup
Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Character limitations on domain names
Domains come in all shapes and sizes, but there are a few restrictions on what you can have and how it’s formatted.
You can have a mixture of letters, numbers, and hyphens, but the domain can’t start or end with a hyphen or double-hyphen in the middle.
A domain name registration can’t have more than 63 characters in total. Shorter domains are usually considered more desirable, as they will be more memorable and easier to search.
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