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Support Centre
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
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View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Domain name registration periods
Domain names can generally be registered for up to 10 years, but there are a few exceptions to these. The big exception is domains ending in .au (.com.au, .net.au, .org.au, etc) and .co domains. These TLD’s can only be renewed for a maximum of 5 years at a time.
Previously .au domains could only be registered for 2 years but recently with Afilias taking over management of the .au registry we can now register .au domain names for 1-5 years.
Please note, any new .au direct domains that include an application ( contested or non-contested) can only be initially registered for 1 year.
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